Refund and Returns Policy

Thank you for shopping with US. We aim to provide you with high-quality healthcare products and services. If you’re not completely satisfied with your purchase, please review our refund and returns policy below.

Returns

  • Return Period: You have 30 days from the date of purchase to return items.
  • Condition: To be eligible for a return, products must be:
    • Unused and in the same condition as when you received them.
    • In the original packaging.
    • Accompanied by a receipt or proof of purchase.
  • Non-returnable Items: Certain items are exempt from returns, including:
    • Opened or used products.
    • Perishable goods.
    • Health and personal care items.

Refunds

  • Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain amount of days.
  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at mekkistores@gmail.com .

Exchanges

  • Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately at mekkistores@gmail.com with details and photos of the issue. We will arrange for a replacement or refund as appropriate.

Shipping Costs

  • Return Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Exceptions: If the item was defective or damaged upon arrival, we will cover the return shipping costs.

How to Initiate a Return

Ship the Item: Send the item back to the address provided. Ensure it is securely packaged to prevent damage during transit.

Contact Us: Email us at mekkistores@gmail.com with your order number and reason for return.

Return Authorization: We will provide you with instructions and a return authorization.