Shipping Policy

At MekkiStore.eu, we strive to provide fast and reliable shipping. Here’s everything you need to know about our shipping process:

  • Processing Time: All orders are processed within 1-2 business days. Orders are not shipped on weekends or public holidays.
  • Shipping Costs: Shipping costs are calculated based on the size, weight, and destination of your order. The exact cost will be displayed during checkout before you confirm your purchase.
  • Shipping Methods: We offer several shipping options, including:
    • Standard Shipping: Estimated delivery time of 5-7 business days.
    • Express Shipping: Estimated delivery time of 2-3 business days.
    • International Shipping: Available for select countries. Delivery times may vary depending on the destination.
  • Order Tracking: Once your order has been shipped, you will receive an email with tracking information so you can monitor the progress of your delivery.
  • Shipping Restrictions: We currently only ship to certain countries. If you are unsure whether we deliver to your location, please contact us before placing an order.
  • Missing or Damaged Items: If your order is missing or arrives damaged, please contact us immediately so we can resolve the issue.

Returns & Refunds Policy

If you are not completely satisfied with your purchase, we offer a simple and straightforward return and refund process. Please review the details below:

Returns

  • Return Period: You have 30 days from the date of purchase to return items.
  • Eligibility: To qualify for a return, items must be:
    • In unused, unopened, and resellable condition.
    • In their original packaging.
    • Accompanied by proof of purchase (receipt or order confirmation).
  • Non-returnable Items: The following items cannot be returned:
    • Opened or used healthcare products.

Return Process

  1. Contact Us: To initiate a return, please contact our customer service team at [insert contact email] within 30 days of receiving your order. Please include your order number and the reason for your return.
  2. Return Authorization: Our team will provide you with instructions on how to return the product and a return authorization if applicable.
  3. Return Shipping: You will be responsible for paying the return shipping costs unless the product is defective or damaged upon arrival.
  4. Processing the Return: Once we receive the returned product, we will inspect it and notify you of the approval or rejection of your return. If approved, we will issue a refund to your original payment method.

Refunds

  • Refund Process: If your return is approved, a refund will be issued to your original payment method. Please note that the processing time may vary depending on your payment provider.
  • Late or Missing Refunds: If you haven’t received a refund after a reasonable period, first check with your bank or credit card company. If the refund has still not been received, contact us at mekkistore@gmail.com for assistance.

Exchanges

  • Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately at mekkistore@gmail.com. We will offer a replacement or issue a refund, depending on your preference.

Shipping Costs for Returns

  • Return Shipping: Return shipping costs are the responsibility of the customer, unless the product is faulty or incorrect.
  • Non-refundable Shipping Charges: Original shipping costs are non-refundable unless the return is due to our error (e.g., defective product).